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Case Study: Murrumbidgee PHN

Key Solutions:

  • Transitioned all offline forms into fit-for-purpose online forms.
  • Met Commonwealth requirements for storing data in Australian cloud space.
  • Have been able to continually improve forms with new Snapforms features.

About Murrumbidgee PHN

The Murrumbidgee Primary Health Network (MPHN) in NSW is one of 31 local and independent PHNs established nationally to support the primary healthcare sector.

It was established on 1 July 2015 with the key objectives of:

  • Increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes; and
  • Improving coordination of care to ensure patients receive the right care in the right place at the right time.

Primary Health Networks have been set seven key priorities for targeted work: mental health, Aboriginal and Torres Strait Islander health, population health, health workforce, digital health, aged care, and alcohol and other drugs. The Murrumbidgee PHN works with health service providers, consumers and communities to improve coordination of care, ensuring patients receive the right care in the right place at the right time.

It also works with partner service providers including the Murrumbidgee Local Health District, Aboriginal Medical Services, Aged Care Services and other local providers to implement integrated/coordinated models of care, including the development of Health Pathways.


The Challenge

MPHN used several offline forms for customer and staff registration, training, internal requests, applications, reviews, assessments and more. They needed to transition from offline forms to online forms in order to improve data handling efficiency and accuracy.

MPHN was using an internally-developed solution that lacked the flexibility and configuration options they needed to transition from an offline form process to an entirely digital one.

The forms we had access to prior to Snapforms did not have more than very basic features which was very limiting for us. As a developer of the form it was a difficult task to use the limited features to try and obtain the data we wanted.

Snapforms as a Solution

MPHN trialled some key online forms using Snapforms after being referred by a trusted graphic designer. With its intuitive form builder and other features their existing tools were lacking, they quickly transitioned all of their forms onto the Snapforms platform.

We now can create fit for purpose forms that have features that support data collection. Also important was the fact that the data was stored in Australian cloud space which meets Commonwealth requirements.

Since turning to Snapforms in 2018, MPHN has seen a number of features released that they have been able to start using across the broad range of forms they have developed.

Snapforms is also continually refining and improving those features and adding additional features that make it developer and end user friendly. We are happy with the product and always interested to see the new improvements whilst receiving great support from a team that listens and responds to our requests.

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