Support

We provide customer support 24/7 in Australia.

Our support process:

1. Please make your initial enquiry via email, the contact form or live chat. Our contact details can be found on our contact page. We typically reply to emails within 1-12 hours, and are available on live chat during business hours.
2. If the enquiry is urgent, or you do not get a reply in a reasonable time-frame, we encourage you to follow up with a phone call to escalate the enquiry or get an update.

Access to your data:

The Snapforms support team cannot access your data without your authorisation.
In most cases, our team is able to assist you with support or technical enquiries without the need to access your sensitive form data.
However, for some enquiries our team may need to request your authorisation for temporary access to a form for the purpose of troubleshooting issues.

Please follow our Support Authorisation guide to enable this if needed.