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Secure, reliable,
Australian based solution

With hundreds of thousands of users accessing our services each year, individuals, small, medium and large organisations count on Snapforms to meet their needs. This includes medical, government and other privacy conscious organisations.

We take this very seriously and have developed a comprehensive set of practices and technologies to help ensure the reliability, security and protection of our systems and your data.

To meet Australian privacy legislation all data is stored in Australia and we adhere to the Australian Privacy Principles.

Secure and reliable forms in Australia

Our security protocols

You Own Your Data

Your organisation owns the form response data and file upload data. Snapforms will only access your data at your request. To protect your data from unauthorised access, we have logs with alerts set to notify us of suspicious activity.

You may download your information or delete your information from our system at any time.

Password & Authentication

Snapforms provides customers with the ability to create strong passwords that lockout the user after several failed attempts to log in, require a minimum of seven (7) characters and contain letters, numbers, or symbols.

We provide customers with the option to enable multi-factor authentication for additional security.

Physical Security

Snapforms is hosted on Amazon Web Services (AWS) infrastructure located in Australia. We have made a strategic choice to use the world’s leading cloud IT infrastructure provider who provides a high performing, robust and secure infrastructure set to meet the needs of our users.

Amazon maintains several compliance certifications including ISO 27001, SOC1, SOC2, SOC3, PCI DSS, IRAP, ISO 9001, CSA, ICO 27017, ISO 27018.

Data is encrypted at rest. All submission data is disk encrypted under AES-256.

Network Security

Our network security helps protect your data against the most sophisticated electronic attacks. For security reasons, an intentionally general summary of our network security practices includes TLS encrypted communication, intrusion detection/prevention systems, control & audit and virus scanning.

SSL Data in Transit. Data in transit is protected by TLS 1.2 to provide end-to-end communication security.

Application Security

We employ only best practice coding and have constructed Snapforms so that every account is isolated. We have safeguards in place to detect common attacks such as SQL injection, cross-site scripting, cross site request forgery and more.

We engage third parties to perform regular audits and penetration testing against our applications.

Redundancy and Business Continuity

We have designed our systems and infrastructure with high availability and redundancy in mind. This includes backup, mitigation and handling in case of server failure, power failure, fire or other disaster.

Our tried and tested solution

When it comes to building form solutions, there are many moving parts that come together to produce the final outcome. We use a rigorous set of testing processes and tools to mitigate potential issues that can be introduced by human error or changes in external factors that are out of our control. These include functional testing, usability testing, compatibility testing, performance testing and security testing.

For over 10 years our platform has served online forms of every type, to hundreds of thousands of users each year. This helps us continually identify and handle possible bugs, issues and usability improvements. All of our customers benefit from the underlying software improvements we make as a result of this.

Your responsibility

Our users have a shared responsibility in relation to data security. User access to Snapforms is through a login and password. Users are responsible for maintaining the security of their own login information. We also seek to proactively alert users who may be collecting information insecurely.

We ask that you contact us at any time on contact@snapforms.com.au, should you encounter any issues or concerns relating to security or potential bugs in our platform.

Privacy policy

Our privacy policy has been built in line with the Australian Privacy Principles, EU’s General Data Protection Regulations (GDPR), and the U.S. Privacy Shield.

View privacy policy