Start free trial

Case Study: VIC SES


Key Solutions:

  • Allowed over 100 employees to easily create surveys and audits on a regular basis
  • Meeting VIC Government Regulations for data to be retained in Australia

About SES

Victoria State Emergency Service Authority (SES) has served Victorians with distinction since 1975. It continues to evolve to meet the changing needs of communities and the emergency management sector. As a 5,000 strong volunteer-based organisation, Victoria SES is committed to working with every Victorian to achieve its corporate vision “Safer Communities – Together”.

Victoria SES is the lead agency, and has a legislated responsibility for the hazards of flood, storm, tsunami, earthquake and landslide emergencies. They are the largest provider of road crash rescue services in Victoria. They also provide a support role (for example search and rescue) to other emergency service agencies, including Victoria Police.

The Challenge

Vic SES had a survey/forms tool running on its internal network that was no longer supported by the vendor. SES was looking for an alternative that was easy to use, and can give them the ability to easily collect data from their users. The main requirements were to be able to create surveys and audit checks.

Vic Government regulations necessitate that data be retained within Australia and not hosted overseas as for many of the survey products in the marketplace. This provides a better management of privacy and eliminates the threat of “snooping” by foreign agencies and potential hackers.

SES was looking for an intuitive, easy to use system for 100 or so employees who regularly create surveys.

The Solution

In 2018, Snapforms was selected as a forms tool to solve those challenges. Vic SES created numerous forms of the following types:

  • Responses to questions sent to volunteers, employees, and the general public
  • Audit checks on divisional command centres, incident control centres, mobile field operations vehicles
  • Surveys for customers, volunteers and departed (from SES) members

Snapforms is an Australian-based form builder, meaning all the data collected through the forms is stored on Australian servers. This completely solved the challenge Vic SES had with the government regulations about data protection.