Snapforms is hosted on Amazon Web Services (AWS) infrastructure located in Australia. We have made a strategic choice to use the world’s leading cloud IT infrastructure provider who provides a high performing, robust and secure infrastructure set to meet the needs of our users.
The Amazon data centres are state of the art, utilising innovative architectural and engineering approaches. Amazon has many years of experience in designing, constructing, and operating large-scale data centres. This experience has been applied to the AWS platform and infrastructure. AWS data centres are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilising video surveillance, intrusion detection systems, and other electronic means. Authorised staff must pass two-factor authentication a minimum of two times to access data centre floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorised staff. AWS only provides data centre access and information to employees and contractors who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical access to data centres by AWS employees is logged and audited routinely.
Our network security helps protect your data against the most sophisticated electronic attacks. For security reasons, an intentionally general summary of our network security practices includes:
Automated spam is an issue for online forms and is a major annoyance to many administrators. Our suite of tools including Captcha integration give you the ability to ensure your users are human.
One of the fundamental philosophies of cloud computing is the acknowledgment that computer resources will at some point fail. We have designed our systems and infrastructure with that in mind.
When it comes to building form solutions, there are many moving parts that come together to produce the final outcome. We use a rigorous set of testing processes and tools to mitigate potential issues that can be introduced by human error or changes in external factors that are out of our control. These include functional testing, usability testing, compatibility testing, performance testing and security testing.
For over 7 years our platform has served online forms of every type, to hundreds of thousands of users each year. This helps us continually identify and handle possible bugs, issues and usability improvements. All of our customers benefit from the underlying software improvements we make as a result of this.
Our users have a shared responsibility in relation to data security. User access to Snapforms is through a login and password. Users are responsible for maintaining the security of their own login information. We also seek to proactively alert users who may be collecting information insecurely.
We ask that you contact us at any time on firstname.lastname@example.org, should you encounter any issues or concerns relating to security or potential bugs in our platform.
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