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Auto reply emails

Auto-reply emails are a great way to confirm receipt, say thank you, or send extra information to people who have completed your forms.

Using the rich-text editor, you can easily design a professional-looking email that includes banner images, tables, formatted text, and more. You can even personalise the email content using shortcodes that pull data from submitted forms. 

Plus, there’s a range of handy options that allow you to control form response attachments and email delivery.

Set up an auto-reply email

Before setting up an auto-reply, you will need to ensure that there is at least one Email Address field in your form. The auto-reply email will be sent to the email address that the form user enters in the first Email Address field on your form.

  1. Go to Form Settings > Notifications > Auto Reply Email.
  2. Tick Send users an automatic response when they submit the form.

  3. Enter the email sender name that you want to appear as the ‘From:’ name on the auto-reply email, e.g. Sharon from Bob’s Plumbing
  4. Select the email sender email that you want to appear as the ‘From:’ email address on the auto-reply email. Your emails will be sent from ‘’ by default. To add a new custom sender email to this list, click Manage Sending Addresses.

    To comply with spam authentication rules and ensure your emails get delivered, custom sender domains ( must be added and verified in Account Settings > Email Deliverability if you want to send from your own domain. To learn more, see our custom sender domain guide.

    Alternatively, you can use as the sender email which doesn’t require domain verification.

  5. Enter the email subject that you want to appear as the ‘Subject:’ on the auto-reply email, e.g. Thanks for your feedback!
  6. In the email body, you can design your message using the rich-text editor toolbar. To personalise the content, click insert form answers and copy/paste the relevant short-codes into your message, e.g. {{first name}}
  7. (Optional) Enable any response attachment options you require.
  8. (Optional) Enable any email delivery options you require.
  9. Scroll back to the top and click Save.


Response attachment options explained

OptionTick this if you want to…
Include a copy of responses at the bottom of the confirmation emailAdd a list of form fields and their responses to the bottom of the form submitter’s auto-reply email (within the email body).
Attach a PDF document containing form responsesAttach a PDF copy of the form responses to the form submitter’s auto-reply email. 

If you want to customise the default PDF document, see our PDF templates guide.

Add file uploads as attachments to email (max 30MB) Include any uploaded files as attachments to the auto-reply email. By default, secure links to the uploaded files are automatically included in the body of the auto-reply email.


Email delivery options explained

OptionTick this if you want to…
Delay sending email after form completion instead of sending immediatelyDelay sending the auto-reply email for a specified period. 

This is useful for sending workflow reminder emails.

Enable conditional logic for this email Only send the auto-reply email when certain conditions (responses) are met in other fields on the form. 

To learn more, see Show or hide fields using conditional logic.


Troubleshooting email delivery

If you’re unsure whether your emails are working correctly, you can check the email delivery status in the form responses list.

  1. In the main menu, click Forms.
  2. On the form, click Actions > View Responses.
  3. Mouse over the information icon to view integration results.

To see more details about the email delivery status: 

  1. Next to the form response, click View/Download.
  2. Scroll to the bottom of the response details to the integration logs.


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